About Us

 

This is who we are…Real people in a real shop with a bricks and mortar address as well as a website.

 

We are the-stitchery (Lewes) Ltd, a limited company trading as ‘the-stitchery’ . We are registered in England and Wales under company number 06562448 and our VAT number is 932 496 896.

 

Our promise to you…Customer service is a phrase often bandied around quite casually, but it’s an important matter and one we take very seriously. When you shop with us either online or at our gorgeous retail emporium (OK, our gorgeous shop) in Lewes, we’d like you to be happy with your purchases, and even better – if you were absolutely thrilled!

We love our jobs and have a great passion for the product. We welcome feedback and and comments. We can’t stock everything, but we will listen to your ideas. If by any slim chance we do get something wrong, we need to know…

 

The previous business that was based here in the charming Riverside building was in desperate need of a re-vamp by the time the-stitchery took over, but for lots of different reasons we took our time and in the interim concentrated on building our fabric stocks, refocusing the haberdashery & yarn ranges and listening to what our customers had to say.

May 2008 Yay! Saira finally gets the keys to 12-14 Riverside and the-stitchery begins trading with pink carpet and units that were tied up with string.

 

It’s hard work, but Riverside is a beautiful place to work and it’s great to be part of such a lovely community.

 

Christmas 2009 Re-furb time : the whole shop was cleared onto a 7.5 tonne lorry over the festive period. It wasn’t an easy or cheap project but months of planning paid off; The-new-stitchery is clean and organised with light, sturdy fixtures that make it really easy to see all the gorgeous fabrics and trims.

Oct 2010 the–stitchery extended next door to Unit 15 and introduced furnishing and curtain fabrics to Riverside

 

May 2011 we acquired Riverside Art and Framing; prints, originals, photos and greeting cards & gifts with a bespoke framing service in Unit 16

 

September 2012 We moved knitting yarns into Unit 15 creating a riot of colour at the top of the stairs

 

July 2016 an important milestone as we introduced our exciting monthly craft subscription box the-s box to the world !

July 2016 we said Goodbye to the gallery in Unit 16 (keeping our framing service and greetings cards) as we joined forces with TashTori Arts & Crafts across all 3 units

 

October 2017 excuse us whilst we change…knitting yarns moved back into the-stitchery. Fabric took centre stage in Unit 15 and we created a dedicated s box workroom

 

May 2018 the-stitchery celebrated 10 years with cake & balloons !

September to December 2018 it’s all change again, we don’t stand still – fabric moved back into the–stitchery and all TashTori art product was separated back into Units 15 and 16, creating a dedicated sale area as we waved a sad farewell to our friends and neighbours; Tashtori Arts & Crafts

January 2019 the-stitchery returns to it’s original footprint and focus of retailing fabric & haberdashery from 12-14 Riverside and online.

 

the-S brand kits (and the-S box) are our key own branded products and continue to go from strength to strength

 

we’re still stocking knitting yarns and greeting cards and still loving our Lewes Riverside life!

In between the re-furbishment, the extensions and the department redefinitions, new neighbours and new own brand products, there have been illnesses, babies and parties – deaths but no marriages yet… (though we’re ever hopeful because after all we’d have the best dresses and fascinators!!)

 

The talented team that runs this shop is what makes it sew special…